The Service Benchmark is our study on customer service in the area of business and IT: Apart from important insights you also find instructions on how to make your customers your fans.
(only in German)
See what Paula, a missing rechargeable battery and the vicious circle have to do with Customer Experience Management. And also take a look at our White Paper on the topic «Customer Experience Management».
The Customer Care Concept (CCC), developed by PIDAS and well tested and proven for years, is the state-of-the-art framework for building customer-focused, effective and efficient Service Organisations.