CORA THE IT AUTOMAT
THE REVOLUTION IN
IT FIELD SUPPORT

With the intelligent IT Automat CORA you can enhance the experience of your IT end users and at the same time realize efficiency gains. Meet CORA 2020 now.

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CORA AUTOMATES INTELLIGENTLY

Use the opportunities of digitisation and automation also for your IT Field Support. The intelligent IT automat is available to your users 24/7 and relieves your IT Organisation, whether as an IT locker or vending machine.

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INNOVATIVE TOUCHPOINT

With CORA you create a new touchpoint for your customers that is designed for positive customer experiences. Your internal IT is perceived as innovative.

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80 % MORE EFFICIENCY

With CORA in your team, you can significantly increase efficiency in Field Support. The intelligent IT automat reduces Field Support operations by up to 80 %.

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AVAILABLE ROUND THE CLOCK

CORA is available to your IT users around the clock. Thus, you extend your support offer and at the same time help your customers, e.g. also at night.

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DOWNTIME MINIMISATION

Time-consuming processes such as issuing and setting up replacement devices are automated. Waiting times are consequently minimised by up to 70 %.
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IT LOCKER AND DIGITAL VENDING MACHINE

CORA is an intelligent hardware dispensing system in the form of an automat. No long waiting times for notebooks, desktops, screens, smart phones and accessories of all kinds: CORA makes these available to the affected user quickly and easily via badge, PIN or barcode.

By Wake-On-LAN (WOL) and connection to your software distribution (for example SCCM) notebooks and PCs in the CORA can be continuously updated and, in case of support (software packages, profiles and settings), can be specifically personalised to the user. CORA thus acts as an extended arm of the Service Desk and significantly relieves the Field Support team.

You can purchase CORA in a purchase or rental model.

OVERVIEW OF USE CASES

The user-friendly touch panel allows both end users and Field Support to easily remove or store hardware in just a few steps. The following videos show three selected use cases - whereby, individually tailored to your application, countless cases are possible.

Self-service pick-up

After authentication via badge reader or barcode scanner, end users can easily pick up IT equipment such as headphones, mice etc. in self-service.

Withdrawal with PIN code

The end user can get his replacement device or other hardware from CORA using a PIN code that he receives, for example, by email from the Service Desk.

Storage by the supporter

The Field Support can determine the weight of the hardware and store it in just a few steps.

MORE ABOUT CORA?

YOUR CONTACT PERSON
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CUSTOMER STORY

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CORA INCREASES END USER SATISFACTION

As part of its digitisation strategy, the Swiss bank is relying on PIDAS for IT outsourcing and on the intelligent CORA IT automat as a supplement to its existing range of services.

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EINMALIGE USER EXPERIENCE

CORA verfügt über ein integriertes Touchpanel, das intuitiv zu bedienen ist und damit eine tolle User Experience schafft. Artikel können abgeholt, ausgesucht, ausgeliehen oder sogar vorbestellt werden. Und das alles in der Sprache des Users.

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UNIQUE USER EXPERIENCE

CORA has an integrated touch panel that is intuitively operated and thus creates a great user experience. Articles can be picked up, selected, borrowed or even pre-ordered. And all this in the language of the user.
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CORA IN YOUR DESIGN

CORA is part of your company or your internal IT offering. Therefore, you can design the IT automat completely in your corporate design - from lamination to lighting. Make CORA an eye-catcher!

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MANUFACTURED IN SWITZERLAND

CORA is designed and produced in Switzerland. The focus was placed on quality and functionality with a stylish look. It is made of high-quality materials and is nevertheless not heavier than 250 kg. CORA has been dimensioned to fit on a Euro pallet, to fit in any conventional passenger lift and to remain mobile at all times thanks to its integrated running gear.

Since June 2019, CORA has also been successfully patented (CH 713 548 B1). Digital Innovation - Made in Switzerland.

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SMARTER TOUCHPOINT

At the CORA any IT equipment such as mice, keyboards, cables and headsets can be obtained directly and fully automatically via interactive dialogue.

After authentication by badge, PIN or barcode, CORA offers the user all devices for which he has been authorised based on the user profile (function, authoriSation, budget, etc.). Selection and removal is very easy and takes only a few seconds.

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THE SOFTWARE - THE VERY HEART OF CORA

The CORA software platform offers a wide range of functions. This enables your IT staff to centrally control all CORAs used and easily manage the devices in them. In addition, process workflows can be automated end-to-end, thus creating new service experiences.

Thanks to API interfaces, CORA can be quickly integrated into your existing system landscape (e.g. ServiceNow). This makes it clear: CORA is primarily a software product in a steel dress.

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SELECT COMPARTMENT CONFIGURATION

CORA configurations with 22, 24 or 36 compartments are available. This allows you to optimally align your CORA with your use cases.

No matter which version you choose, in each CORA you have 8 compartments with a high-precision industrial scale (invisibly integrated in the compartment base) at your disposal. This allows you to fill a single compartment with several articles and you have control over the removal by the user at all times.

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INTEGRATIONS

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DO THE PRACTICE TEST

We have developed a Proof of Concept (POC) model to test the application possibilities and benefits of CORA. This enables you to test the full range of functions in your own environment in three phases over a period of 4-6 months. Together we assess the potential, develop the vision and then start testing.

You will not only be accompanied by us during conception and implementation, we will also support you during promotion and in the first decisive months of operation.

Are you interested? Then get in touch with us.

YOUR CONTACT
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THIS IS WHAT THE INTELLIGENT IT AUTOMAT CORA OFFERS

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CORA is unique and stands out. Personalised to your company and placed at the right spot, CORA is the ideal place to go when it comes to obtaining replacement equipment or small parts.

The interaction with the touch panel and the quick help trigger a positive experience for the IT end user and thus for your customer!

EXTEND SERVICE HOURS

Thanks to CORA, your IT users can also obtain services at noon, during off-peak times or on weekends! Because as so often in reality - just at that time a solution has to be found quickly and easily.

REDUCE COSTS

With CORA you can reduce the travel times of your Field Support team considerably and your employees can dedicate the capacities gained to more complex tasks. You can reduce the number of Field Supporter assignments by up to 80%!

DO IT DIFFERENTLY

CORA is different. With a CORA integrated into your existing service model, you break new, innovative ground and show that your IT organisation is open to new models and technologies. The use of CORA thus has a positive influence on the perception of your internal IT. Be daring and make IT different.
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OUR CORA EXPERT FOR YOU

Norbert Koch
Head of Workplace Automation

CORA is the perfect complement for your Field Support, and at the same time you create a unique touchpoint that will delight your end customers!

+41 78 672 40 25

OUR FANS

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© 2020 PIDAS

Hochbordstrasse 40
CH-8600 Dübendorf

Phone: +41 44 388 98 68
E-Mail: info@pidas.com

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