Solutions for your Customer Service
All in one place
A special challenge is the processing of customer inquiries. Nowadays, they arrive via various channels and often do either not end up at the right place or even get lost completely. With trueAct all customer inquiries, independent of the communication channel, can be captured centrally and processed intelligently without media disruptions. Standard inquiries are even directly answered by trueAct itself.
Manual handling and forwarding to the responsible person cost time and money. This not only annoys employees but also customers. With the help of trueAct complex processes can be automated to make your life easier. Thus, all customer inquiries can be processed efficiently and in best quality.
Customer Intelligence and Reporting
trueAct continuously monitors all service requests, collects all information and generates a comprehensive reporting. Consequently, it becomes for example apparent where problems occur and what can be improved. Therefore you always know exactly how satisfied your customers really are.
MY PLACE OR YOUR PLACE – EVERYTHING IS POSSIBLE
No matter if on-premise installation or out of the Cloud – trueAct can flexibly be implemented within the desired infrastructure and with a suitable price model.
trueAct can be installed on your server after the one-time purchase of the software license and is then at your disposition for an unlimited period.
The compromise between Purchase and Software-as-a-Service Model: if required trueAct an also be installed on your server and be used within the scope of a Leasing Model.
Should one prefer to do without expensive infrastructures, trueAct is also available as Saas solution out of the Cloud with a correspondingly flexible license model.
Make your Customers your Fans!
Overview of the full power of trueAct.
What our Fans say
« We went for trueAct because we wanted to ensure a high-quality and efficient customer service across all channels. Easy installation and daily work with this software inspire us! »
Head of IT Service Management
« Thanks to trueAct, our self-service area can answer inquiries about general topics immediately around the clock. Our potential customers, customers and employees can equally benefit from this service. »
Head of Customer Service
These Fans count on us
Business & Technology Partners
Solution Architect Digital Solutions
Designed by PIDAS -
The Customer Care Company
We are independent, internationally active and specialised in design, implementation and operation of Service Organisation in the area of business and IT.