Customer Service Automation

Process automation and exciting service experiences are not a contradiction but programme. Positive customer experiences across all service channels are essential to win customers and achieve long-term customer loyalty towards the company.

Rationalisation and Optimisation through Customer Service Automation

Julian JobstreibizerTo exploit the potential for rationalisation within the service process, organisations using trueAct can dispose of different efficiency leverages. These leverages for more efficiency support work processes in customer service to a considerable extent. By means of «intelligent service automation» the balancing act between automation and service experience is meant to be reached. This brings advantages for the customers as well as the company.